Receptionist

Description

Job Summary: The professional will provide in-person customer service, manage customer data, schedule medical appointments/examinations, handle billing and daily cash reconciliation, and manage emails and complaints. Key Highlights: 1. In-person customer service with empathy and availability 2. Customer data management and appointment/examination scheduling 3. Billing, daily cash reconciliation, and email management **Required Profile:** Academic qualifications equivalent to completion of the 12th grade (mandatory); Professional experience in reception within the healthcare sector is highly valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and responsiveness to customers; Ensure accurate identification, entry, and updating of customer personal data in the computer system; Accurately schedule appointments, examinations, or medical procedures; Ensure billing for services rendered by the customer and issue payment receipts according to agreements with insurance providers; Perform daily cash reconciliation accurately; Manage emails and pending tasks, ensuring appropriate prioritization; Demonstrate effective response capability when handling customer complaints. **Benefits of Joining Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Lusíadas Club Benefits \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees’ children with special needs – Lusíadas em Família.