Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, solution sales, in-depth knowledge of products and services, and customer support. Key Highlights: 1. Proactive customer service and solution sales to enhance customer loyalty 2. In-depth knowledge of products and digital tools 3. Support in complaint management and return processes #### **Store: Évora** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Be proficient in digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the Customer; Support complaint management, SPV processes, and returns. #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Availability to work rotating shifts, either part-time or full-time; * Passion for customers and their needs; * Interest in technical products and their application; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What We Offer** * Opportunity to join a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
