Job Summary: The professional will ensure personalized and relational customer service, identifying customer needs and managing repair processes, with emphasis on organization and customer satisfaction. Key Highlights: 1. Personalized and relational customer service. 2. Autonomous management of processes and task organization. 3. Focus on customer satisfaction and conflict resolution. #### **Store: Sintra** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Receive customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information regarding product availability and location, order status, services, or store procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM autonomously, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering customer traffic peaks, always prioritizing customer service; * Manage customer waiting situations autonomously and effectively, ensuring conflict resolution with customers to contribute to their full satisfaction. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
