French-Speaking Customer Advisor

Description

Summary: Join our team as a French-Speaking Customer Advisor to deliver high-quality assistance and resolve customer issues. Highlights: 1. Customer support via phone, email, and chat 2. Problem resolution and service excellence 3. Data management and continuous improvement **French-Speaking Customer Advisor – 100% On-Site (Lisbon, Portugal)** Are you fluent in French, possess B1-level English, and eager to start or advance your career in one of Europe’s sunniest capitals? We are seeking motivated Customer Advisors to join our team in Lisbon! **Your Responsibilities** * **Customer Support:** Respond to inquiries from French-speaking customers via phone, email, or chat. * **Problem Resolution:** Listen to customer needs, identify root causes of issues, and provide clear, effective solutions. * **Service Excellence:** Maintain a high level of customer satisfaction according to company standards. * **Data Management:** Accurately record all interactions in our internal CRM system. * **Continuous Improvement:** Participate in training sessions to stay up to date on products and tools. **Candidate Profile** * **French Language:** Bilingual or native proficiency (C1/C2) required (spoken and written). * **English Level:** B1 level required (intermediate) for internal communication. * **Experience:** Prior experience in customer contact centers, sales, or hospitality is preferred but not mandatory (comprehensive initial training provided). * **Interpersonal Skills:** Excellent oral and written communication skills, with strong active listening ability. * **Computer Skills:** Proficiency with standard computer tools and ability to quickly learn new software. * **Flexibility:** Team-oriented mindset and capacity to work rotating shifts. **Working Conditions** * **Weekly Hours:** 40 hours/week (5 days/week, 8 hours/day), with 2 consecutive rest days. * **Schedule:** 24/7 rotating shifts (published in advance). * **Location:** 100% on-site in Lisbon, Portugal. **Compensation & Employment Packages** **Option A: Local Candidates (Already residing in Portugal / No housing required)** * **Gross Salary:** €1,262 per month (paid over 12 months). **Option B: Relocation Package (For candidates coming from abroad)** * **Gross Salary:** €1,059 per month (paid over 12 months). * **Provided Housing:** Private room in a shared apartment, including utilities (water, gas, electricity, internet). * **Flight & Arrival Support:** Reimbursement of initial flight ticket, airport pickup, and assistance with local administrative procedures (NIF, Social Security, bank account setup). **Our Benefits** * **Paid Training:** Comprehensive onboarding and intensive training program. * **Multicultural Environment:** Modern offices located in central Lisbon. * **Career Growth Opportunities:** Internal promotion paths (Team Leader, Quality Assurance, Trainer). * **Health & Well-being:** Company-provided health insurance included. **How to Apply?** Ready to embark on this adventure? Send us your CV today and our recruitment team will contact you shortly!