Customer Service Specialist - German Speaker

Description

Summary: Nestlé Business Solutions is seeking a Customer Service Specialist to engage with customers, identify needs, advise on products, and manage complaints to elevate satisfaction. Highlights: 1. Engage with customers across various communication channels (voice, email, chat) 2. Prioritize first-contact resolution to enhance customer experience 3. Handle customer complaints with empathy and efficiency **Position Snapshot** **Location:** Braga/Lisbon (Portugal) **Company:** Nestlé Business Solutions (NBS) **Full\-time/Hybrid Work:** 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period) **Languages:** Fluent in English and German **About us** **Nestlé Business Solutions (NBS)** is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital \& Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally\-savvy, with an entrepreneurial mindset, and who can flourish in a fast\-paced, dynamic environment. **If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!** **At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.** **Position Summary** For our Nestlé Business Solutions, we are currently looking for a **Customer Service Specialist**. This professional will be responsible for all the front office contacts with customers. **A day in the life of...** * Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels * Welcome customers and effectively identify their needs to provide tailored solutions * Advise customers and potential clients on our diverse range of products and services, fostering informed decision\-making * Spark customer interest by showcasing our complete product offerings and their benefits * Prioritize first\-contact resolution to enhance the customer experience and streamline service delivery * Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression * Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement **What will make you successful** * One to two years of experience in a customer\-engagement services (mandatory) * Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.) * Fluent in English and German * Excellent interpersonal and communication skills * Ability to multitask effectively * Positive mindset with a strong eagerness to learn and collaborate as a team player * Strong organizational and prioritization skills to excel in a fast\-paced environment * Demonstrated work ethic and respectfulness **What we offer** Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work\-life balance. Joining us will bring you: * Development of expertise in Nestlé’s Shared Solutions Business * Immersion in a culturally diverse team * Local and international exposure * Flexible working environment * Engagement and wellbeing activities * Competitive salary and annual bonus according to your performance * Meal allowance card * Flex Benefits \- at NBS you can choose what benefits are more suitable for you * Make part of the Nestlé Club and get discount in several partners * Free coffee (and good coffee) at the office * Shop with special discounts for employees * Company equipment according to professional needs * Medical support available at the office * E\-learning courses and training program to get you where you aim to be * Career progression and possibilities for international career **Customer Service Specialist - German Speaker** Position Overview Location: Braga/Lisbon (Portugal) Company: Nestlé Business Solutions Work Mode: Full\-time / 100% remote or Hybrid (remote after the onboarding period) **German language proficiency at C1 or C2 level is required** **About Us** Nestlé Business Solutions (NBS) is the core of the Nestlé Group. We deliver Supply Chain, Finance, HR, Digital \& Social Media, CRM, and Consumer Engagement services to empower Nestlé to interact with millions of consumers globally. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement alongside colleagues worldwide. We seek talents who are eager to learn, collaborative, digitally fluent, entrepreneurially minded, and thrive in a fast\-paced, dynamic environment. **Position Summary** We are currently seeking a **Customer Service Specialist**, responsible for all front\-office customer interactions. **A Day in the Life of...** * Welcome customers and effectively identify their needs to provide tailored solutions * Advise customers and potential clients on our diverse range of products and services, supporting informed decision\-making * Spark customer interest by presenting our full portfolio of products and their benefits * Prioritize first\-contact resolution to improve the customer experience * Enhance customer satisfaction in every interaction * Ensure effective complaint management by addressing customer complaints with empathy and efficiency **What Will Make You Successful** * One to two years of experience in customer\-facing services (mandatory) * Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.) * German language proficiency at C1 or C2 level is required * Additional language skills are advantageous * Good English language skills (B1/B2 level) are required * Ability to handle multiple tasks effectively * Positive attitude and strong willingness to learn * Strong organizational and prioritization skills **What We Offer** At NBS, we prioritize our talents and strive to create an engaging environment. By joining us, you will benefit from: * Expertise development in Nestlé’s Shared Services business * Immersion in a culturally diverse team * Opportunities for local and international exposure * A flexible working environment * Engagement and wellbeing initiatives * Competitive compensation and an annual performance\-based bonus * Meal allowance card * Access to a credit club * Flexible benefits: choose the options best suited to your needs * Membership in the Nestlé Club, offering discounts with various partners * Complimentary high\-quality coffee in the office * Special employee discounts at selected retailers * Company equipment tailored to professional requirements * On\-site medical support * Access to e\-learning courses and training programs * Career development and international career opportunities