Clerk-Front Desk

Description

Summary: This position handles front office operations from check-in to check-out, manages payments, and delivers guest service to ensure an exceptional hospitality experience. Highlights: 1. Full management of front office operations and customer service 2. Direct interaction with guests and problem resolution 3. Collaboration to enhance guest experience and service excellence **Additional Information** **Job Number**26076677 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals by confirming reservations, assigning rooms, distributing and activating room keys. Process all types of payments, including room charges, cash, checks, and credit cards. Handle guest departures, including resolution of any outstanding, unpaid, or disputed charges. Log and respond to all calls, messages, questions, or requests from guests and resolve their issues. Collaborate with housekeeping to monitor room readiness prior to guest arrival. Inform guests/visitors about parking procedures and assign bellhops and valets as needed. Orient guests and provide information about the hotel and nearby points of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and verify report accuracy. Complete required system-generated closing and cashier reports. Accept guest bank checks and traveler’s checks. Conduct cash counts at the beginning and end of each shift. Balance and deposit revenues according to Accounting specifications. Follow and apply all company safety and security policies and procedures; report accidents, injuries, and hazardous working conditions to the supervisor. Follow and apply all brand policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance in the workplace at all times; respect confidentiality when sharing information specific to the brand and/or hotel; protect all company property. Welcome and greet guests in accordance with company standards, anticipate and address their needs, assist guests with disabilities, and warmly thank guests upon departure. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods of time. Move, lift, carry, pull, and place items weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Marriott Hotels strive to elevate the art of hospitality by innovating whenever possible while preserving the comfort of what is familiar around the world. As a Marriott Hotels associate, you will help us fulfill our promise of “Wonderful Hospitality. Always” by delivering thoughtful, sincere, and innovative service that respects and builds upon this living legacy. With our name synonymous with hospitality worldwide, we proudly welcome you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 magnificent properties located in gateway cities and the world’s most beautiful resort destinations. At JW, our associates come first—because when you feel good, our guests do too. JW Marriott associates are confident, innovative, authentic, and intuitive individuals who uphold the legacy of our founder, J. Willard Marriott, after whom the brand is named. Our hotels offer a unique work experience where you’ll be part of a community and enjoy genuine camaraderie with a diverse group of colleagues. JW offers training, development, and recognition opportunities—and, most importantly, a place to nurture your passions within a luxurious environment focused on holistic well-being. Delivering exceptional service to our guests begins with taking care of our associates—that’s what we call The JW Treatment™. By joining JW Marriott, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself.