Summary: Join our service hub in Porto as an Administrative Support / Back Office Agent, delivering fully written customer service and handling complex case management. Highlights: 1. Exclusively written interactions (Live chat & emails) 2. Handling complex cases and managing user accounts 3. Careful written communication even when dealing with dissatisfied customers **Important Note:** This position is exclusively open to professionals already residing in the region. No relocation budget or expatriation bonus is provided for this role. ### **Job Overview** Do you have flawless French spelling and wish to advance your career in one of Europe’s most attractive coastal cities? Our service hub based in Porto is seeking a meticulous **Administrative Support / Back Office Agent**. What makes this role unique? **Zero telephone contact.** All your tasks will be conducted entirely in writing—via a live messaging system and email management. At the heart of our customer relationship, you will provide precise, fluent, and tailored responses to requests from our community. **Key Highlights at a Glance:** * **Contact Methods:** Exclusively written interactions (Live chat \& emails). * **Core Responsibilities:** Handling complex cases, managing user accounts, and verifying supporting documents in French. * **Work Format:** Based in Porto, Portugal (Office attendance mandatory, with possibility of hybrid arrangements depending on team needs). ### **Salary \& Benefits Package** To reward the commitment and professionalism of our teams, we offer an attractive and transparent financial structure: * **Base Gross Salary (Level L2\):** €1,120 per month (calculated and paid over 14 salary months per year). * **Integration Bonus:** €100 per month (performance-linked allowance for the first 6 months). * **Punctuality Allowance:** €25 per month. * **Meal Allowance:** Approximately €126 per month (paid directly into your account). * **Additional Benefits:** Private health insurance, discounted sports subscriptions, and exclusive discounts with our partner merchants. * **Estimated Monthly Gross Income:** Approximately **€1,371** (this calculation excludes special payments related to the 13th and 14th months). ### **Working Hours \& Schedule** To ensure operational continuity while preserving your personal work-life balance, our schedule follows a rotating system: * **Weekdays (Monday to Friday):** Regular hours from 09:00 to 18:00\. * **Weekend (Saturday):** Variable shifts scheduled between 10:00 and 20:00\. * **Days Off:** Sunday is always a day off; if you are scheduled for Saturday duty, you will also receive a second weekday off. ### **Required Profile (Key Competencies)** * **Language Skills:** Bilingual or native-level written French (C1/C2 mandatory), complemented by solid technical English proficiency (minimum B2 required). * **IT Proficiency:** Ability to navigate CRM tools and manage multiple simultaneous text-based conversations. * **Operational Rigor:** Strong analytical mindset capable of identifying even minor anomalies or incorrect data. * **Written Communication Skills:** Ability to maintain polite, measured, and professional written communication—even when interacting with dissatisfied customers. ### **Living and Growing in Porto** Living in Porto means embracing a warm daily life amid historic landmarks and along the Douro River. Beyond its vibrant cultural scene, the metropolis offers a particularly affordable cost of living compared to other European capitals—ensuring excellent purchasing power in everyday life. ### **Does This Role Match Your Profile?** Don’t wait—take your career in a new direction today. Submit your application now, including your updated CV (in French or English)!
João Santos
Indeed · HR
João Santos
Indeed · HR
