French-Speaking Back Office Advisor

Description

Summary: This organized Back Office Technician role, based in Porto, focuses exclusively on written interactions to deliver clear and responsive solutions to our community. Highlights: 1. 100% text-based interactions (Emails & Live Chat) 2. Resolution of complex cases and French-language compliance verification 3. Central point of the support service, focused on clear and empathetic solutions **Eligibility Requirement:** Selection process targeting only locally established candidates. Relocation or geographic transfer costs are not covered by the employer. ### **Your Future Professional Environment** Is French your primary communication tool, and do you wish to advance your career within one of Europe’s most dynamic maritime destinations? Our international hub in Porto is seeking an **organized Back Office Technician**. This role excludes **all telephone interactions**: your responsibilities will be conducted exclusively in writing, combining email handling and real-time messaging support. Acting as the central point of our support service, you will ensure clear, responsive, and empathetic solutions for our community. **Key Points in Three Items:** * **Channels of Operation:** 100% text-based workflow (E\-mails \& Live Chat). * **Core Activities:** Resolution of complex cases, administrative account updates, and French-language data compliance verification. * **Work Format:** On-site position in Porto (physical presence in our offices or hybrid arrangement, depending on team needs). ### **Compensation Structure \& Employee Benefits** Because professionalism and daily commitment deserve fair recognition, we offer a transparent and protective compensation system: * **Gross Fixed Salary (L2 Scale):** €1,120 per month (annualized salary smoothed over 14 payments). * **Integration Allowance:** €100 per month (performance bonus granted during the first semester). * **Attendance Bonus:** €25 per month. * **Meal Allowance:** Approximately €126 per month (credited directly as monetary value to your account). * **Corporate Perks:** Premium private health insurance, negotiated rates for sports activities, and exclusive discounts with our partner merchants. * **Estimated Monthly Income:** Approximately **€1,371 gross** (this calculation excludes the deferred payment of the statutory 13th and 14th-month salaries). ### **Working Hours \& Work-Life Balance** To ensure continuous support while respecting your personal time, scheduling operates around variable shifts: * **Monday to Friday:** Stable working hours from 09:00 to 18:00\. * **Saturday:** Rotating shifts scheduled within the 10:00–20:00 timeframe\. * **Weekly Rest Day:** Sunday is always non-working; if you work on Saturday, you receive an additional weekday recovery day. ### **Candidate Profile (Qualifications \& Skills)** * **Language Profile:** Excellent written French (C1/C2 level mandatory), complemented by operational English proficiency (minimum B2 for technical environments). * **Digital Agility:** Ability to navigate CRM tools confidently and manage multiple concurrent text-based chat windows. * **Attention to Detail:** Sharp analytical mindset—you instantly detect any administrative flaw or inconsistency. * **Writing Competence:** A polished, courteous, and constructive writing style—even when handling sensitive or complex cases. ### **Discover Daily Life in Porto** Choosing Porto means embracing an exceptional lifestyle defined by picturesque neighborhoods, a majestic river, and a relaxed quality of life. Beyond its rich cultural environment, the metropolitan area offers a notably affordable cost of living compared to other Western European capitals—ideal for maximizing your everyday budget. ### **Does This Role Match Your Expectations?** Join this professional adventure without delay! Submit your application by sending us your updated CV (written in French or English).