Food Services Supervisor

Description

Summary: Ensure cohesive teamwork to guarantee optimal service and meet guests' needs, adhering to The Ritz-Carlton brand's standards of excellence. Highlights: 1. Promotes cohesive teamwork to deliver optimal guest service. 2. Maintains standards of excellence and luxury service. 3. Supports the team and fosters a culture of respect. **Additional Information** **Job Number**26076071 **Job Category**Food and Beverage \& Culinary **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure cohesive teamwork to guarantee optimal service and meet guests' needs. Monitor staff appearance and attire, correcting any lapses. Perform opening and closing duties, including setting up required supplies and tools, cleaning all equipment and areas, securing doors, etc. Inspect storage areas, ensure adherence to FIFO (First-In, First-Out) principles, and maintain cleanliness. Complete scheduled inventory and stock documentation, and order required supplies. Monitor dining room availability, service delivery, guest safety, and well-being. Submit work orders for maintenance repairs. Assist management with hiring, training, scheduling, evaluating, counseling, reinforcing disciplinary guidelines, motivating, and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (GFT) / Open Door Policy procedures. Follow and implement all chain-wide safety policies and procedures; report maintenance issues, accident hazards, accidents, or injuries; complete required safety training and obtain necessary certifications. Ensure uniform and personal appearance are clean and professional. Respect confidentiality of proprietary information; protect company assets. Support all colleagues and treat them with dignity and respect. Support the team in achieving shared goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds (22.7 kg) unassisted. Stand, sit, or walk for extended periods or throughout a full shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, and machinery (e.g., to identify defects). Grasp, rotate, and manipulate objects of varying sizes and weights requiring excellent dexterity and hand-eye coordination. Reach above head and below knees, including bending, twisting body, pulling, and squatting. Navigate narrow, confined, or elevated spaces. Climb stairs and service ramps. Greet and acknowledge all guests according to company standards. Communicate with others using clear, appropriate, and professional language; answer telephones using proper etiquette. Listen and respond appropriately to guest concerns and those of other employees. Use clear and courteous language in all communications. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. Licenses or Certifications: None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have cultivated an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz-Carlton team creates such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the world’s finest hospitality talent, who continue the tradition of creating unforgettable memories. We believe that every individual can succeed when empowered to be creative, caring, and empathetic. Each day, we define the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to offer guests excellence in comfort and hospitality. Your role will be to ensure that The Ritz-Carlton brand’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of Ritz-Carlton properties and drive us to exceed expectations every day. It is through these standards—and our belief that our culture contributes to our success—that The Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.