Job Summary: Sales associate responsible for proactive and personalized customer service, selling solutions and services, and possessing in-depth knowledge of products and digital tools in-store. Key Highlights: 1. Proactive and personalized customer service. 2. Sales of specialized solutions, products, and services. 3. Integration into a multinational company with a Human First culture. #### **Store: Oeiras** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building a relationship of trust that ensures retention of Resident Customers; * Take responsibility for solution-based sales to customers, anticipating and accurately identifying the needs of Resident Customers, and supporting them throughout the selection process for the optimal solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Know the digital tools available to support Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Implement OPCOMs, new collections, POGs, podiums, and top displays in coordination with the Store Logistics team; #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Interest in technical products and their application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
