Job Summary: A proactive and personalized sales associate focused on retaining Resident Customers through solution-based selling and deep product knowledge, ensuring section organization and quality. Key Highlights: 1. Proactive and personalized customer service focused on customer retention 2. Responsibility for selling solutions and in-depth product knowledge 3. Management of section presentation and stock quality #### **Store: Leiria** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusted relationship that ensures Resident Customer retention; * Take responsibility for solution-based selling to customers, anticipating and accurately identifying Resident Customer needs, and supporting them in selecting the best solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product range and complementary offerings within your section, conveying confidence and professionalism to the Resident Customer; * Ensure Clean, Zoned, and Safe conditions across your linear space, striving for an attractive product presentation on shelves/podiums, as well as all didactic materials and informative zoning elements within the section (labels and pricing); * Contribute to maintaining high stock quality in your section by implementing necessary action plans to address AVS, non-viable items, overstock, and visual stockouts, while ensuring effective communication with the Store Logistics team; * Proactively conduct self-checks of the aisle(s) under your responsibility, promoting cleanliness of displays, linears, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
