Sales Associate - Full-time

Description

Job Summary: Proactive and personalized customer service, solution selling, product management, and in-store support to ensure customer loyalty. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty. 2. Sales of solutions and support in selecting products and services. 3. Management of product presentation and stock quality. #### **Store: Leiria** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building a relationship of trust that ensures the loyalty of Resident Customers; * Take responsibility for solution selling to customers, anticipating and accurately identifying Resident Customers’ needs, supporting them in selecting the best solution (product + complements + service) to satisfy those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Ensure the Clean, Signposted, and Safe condition of your linear space, striving for an attractive product presentation on shelves/podiums, as well as all didactic materials and informational signage within the department (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS items, non-living items, excess stock, and visual stockouts, ensuring effective communication with the Store Logistics team; * Proactively conduct self-checks of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade / Professional Technical Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.