Job Summary: Proactive and personalized customer service, ensuring customer loyalty and satisfaction through solution-based selling and in-depth product knowledge. Key Highlights: 1. Personalized customer service and customer loyalty 2. Sales of solutions and support in product selection 3. Shelf management and attractive product presentation #### **Store: Santarém** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusting relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based sales to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting them in selecting the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Ensure your shelf space is Clean, Well-organized, and Safe, striving for an attractive presentation of products on shelves/display stands, as well as all instructional materials and informational signage in the department (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (non-saleable items), non-living items, excess stock, and visual stockouts, while ensuring effective communication with the Store Logistics team; * Proactively conduct routine walkthroughs of the aisle(s) under your responsibility, promoting cleanliness of displays, shelves, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
