Job Summary: Sales associate responsible for proactive and personalized customer service, solution sales, product management, and in-store customer support. Key Highlights: 1. Proactive and personalized customer service to foster loyalty 2. Sales of solutions and support in selecting the best product/service 3. Management of shelf space and stock for an attractive presentation #### **Store: Leiria** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing a foundation of trust that ensures customer retention; * Take responsibility for solution-based selling to customers, anticipating and accurately identifying the needs of regular customers, and supporting them in selecting the optimal solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range within your department and its complementary items, conveying confidence and professionalism to regular customers; * Ensure your shelf space is Clean, Well-organized, and Safe, striving for an attractive product presentation on shelves/display units, as well as all instructional materials and informative signage (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (non-conforming items), non-living items, excess stock, and visual stockouts, while ensuring smooth communication with the Store Logistics team; * Proactively conduct routine walkthroughs of the aisle(s) under your responsibility, promoting cleanliness of displays, shelving, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
