French-speaking Customer Support Assistant

Description

Job Summary: We are looking for a professional passionate about helping people to support customers in resolving issues, demonstrating empathy, and identifying solutions—ensuring a positive experience. Key Highlights: 1. Career progression opportunities. 2. A dynamic, collaborative, and motivating work environment. 3. Ongoing support from managers and team leaders. Contract Type: Permanent contract (indefinite term) Location: Porto If you enjoy helping people and believe that excellent customer service makes a difference, this could be the right opportunity for you. Main Responsibilities Answer inbound customer calls and provide support in resolving their issues. Understand customer needs, demonstrating empathy and active listening skills. Present appropriate solutions for each situation. Identify opportunities to retain customers by recommending products and services tailored to their needs. Ensure outstanding service delivery, promoting a positive experience in every interaction. What the Company Offers Permanent contract. 5 weeks of fully paid training. Ongoing support from managers and team leaders. Career progression opportunities. A dynamic, collaborative, and motivating work environment. Rotating schedule from Monday to Saturday, between 07:00 and 19:00. On-site work in Porto. Compensation Package: €1,020 gross x 14 months Variable performance bonus (with a guaranteed €100 gross per month for the first 3 months) Welcome bonus of €150 gross in the 4th month Quality bonus of €150 gross Meal allowance of €9.60 per working day Transportation allowance of €40 per month Company smartphone after 1 year Desired Profile Excellent communication skills and enthusiasm for customer interaction. Strong listening and problem-solving abilities. Proactivity, teamwork spirit, and customer orientation. Customer support experience is valued, but candidates with strong communication skills and willingness to learn are also welcome.