Customer Relations Officer

Description

Summary: Join Sedgwick as a Customer Relations Officer in a client support role focused on case analysis, advisory services, and case follow-up within a stable international environment. Highlights: 1. High-quality, expertise-oriented work—not a call center 2. Company culture centered on people 3. Genuine development opportunities By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work\-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services \& Insurance Customer Relations Officer Sedgwick is a global leader in risk and claims management, operating in more than 80 countries with over 33,000 colleagues worldwide. For over 50 years, the company has supported organizations, individuals, and communities when an unexpected event occurs: accident, claim, property damage, health issue, or product recall. Leveraging recognized expertise and advanced technologies—including AI—Sedgwick delivers innovative solutions in claims management, expert assessment, benefits administration, and product recall programs, providing reliable and human-centered support at every step. Sedgwick distinguishes itself through a culture grounded in empathy, active listening, and accountability, committed to helping people navigate difficult times while sustainably supporting businesses and their teams. This human-centered approach lies at the heart of its mission and daily commitment to millions of clients worldwide. **About the Role** Join Sedgwick, an international company specializing in claims management and insurance-sector solutions. This is not a call center role but a client support position oriented toward analysis, advisory services, and case follow-up. **Your Responsibilities** * Provide clear information regarding coverage and procedures. * Collect, analyze, and update claim-related information. * Ensure professional and empathetic handling of requests. * Deliver a high-quality, personalized client experience. **Required Profile** * Fluency in French (reading, writing, and speaking) * Strong interpersonal skills and service orientation. * Effective oral and written communication. * Analytical ability and organizational skills. * Proficiency with computer tools. * Experience in insurance or customer relations \= a plus, not mandatory. **Compensation \& Benefits** * €14,000 gross per year, paid over 14 months * Working hours: Monday to Friday, 8:00 AM to 4:30 PM, including a 1-hour lunch break * Meal vouchers * Health insurance * 23 days of annual leave * Remote work option * Comprehensive and paid training **Why Sedgwick?** * A stable and international professional environment. * No “call center” logic: high-quality, expertise-oriented work. * A company culture centered on people. * Genuine development opportunities. Tipo de oferta: Integral/Full\-time Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.