Job Summary: A professional to monitor and oversee services, support sales teams, promote service quality, and manage customer feedback to foster loyalty. Key Highlights: 1. Integration into a multinational company and an individualized career development plan. 2. Initial training and flexible employee well-being policies. 3. A Human-First culture that values diversity, creativity, and proactivity. #### **Store: Alverca** #### **Your Day-to-Day Responsibilities** * Understand the Company’s, store’s, and my department’s objectives and results in order to guide teams and direct my work toward achieving expected goals and outcomes; * Monitor and follow up on services prescribed by Sales teams, including Home Card, Financing Card, Delivery, Installation, Maintenance Services, Renovation, and Online Architect; * Support Sales in processing Personal Credit [GSB]; * Monitor and promote service quality delivered by partners (installers, suppliers, repair technicians, etc.) through daily database tracking and feedback delivery; * Promote cross-departmental service communication across the store, reporting and monitoring Service KPIs, and ensuring timely updates to store signage related to service offerings; * Establish fluent and courteous communication to ensure service quality and customer loyalty; * Receive customer feedback, manage incident cases, propose solutions, and keep customers informed via phone/email about the status of their requested service, following established procedures and personally resolving customer inquiries—by phone or email—regarding product availability, order status, pricing, and contracted services. #### **Who We Are Looking For** * Minimum academic qualification: completion of secondary education (12th grade); * 1–2 years of relevant professional experience; * Interest in and experience within sales and logistics; * Strong interpersonal skills and ability to work effectively in teams; * Customer-centric mindset and genuine interest in customer needs; * Excellent communication skills, strong business orientation, and results-driven attitude; * Organizational and analytical capabilities; * Initiative, critical thinking, and entrepreneurial spirit; * English language proficiency. #### **What We Offer** * Integration into a multinational company with a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individualized development program enabling growth within our organization; * Initial training for integration into the company and role; * Employee well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, offering soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, home décor, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. People are at the heart of every decision we make, and we live by a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
