Senior Manager, EMEA Implementation

Description

Summary: The Senior Manager, EMEA Implementation leads high-performing teams to deliver complex, high-visibility AirOps implementations across the EMEA region, bridging executive vision and operational execution to ensure successful customer outcomes. Highlights: 1. Lead and develop cross-skilled implementation managers for complex projects 2. Act as a technical authority across airport systems and airline interfaces 3. Drive continuous improvement for scalable, industrialized delivery **Job Title** Senior Manager, EMEA Implementation**Summary** The Senior Manager EMEA Implementation leads high‑performing teams to deliver complex, high‑visibility AirOps implementations across the region. Operating at a strategic level, this role bridges executive vision and operational execution to ensure successful customer outcomes. Acting as a key liaison across leadership, engineering, project management, and customers, the role drives excellence, alignment, and continuous improvement across the implementation lifecycle. **Key Responsibilities** **Implementation Management \& Delivery** * Lead and develop cross‑skilled Implementation Managers to deliver complex customer projects on time, within budget, and to quality standards; * Own end‑to‑end implementation planning, prioritization, and pipeline management across the regional portfolio; * Proactively identify, manage, and mitigate implementation risks and issues; * Provide clear executive‑level reporting on portfolio status, risks, and delivery performance; * Support regional teams during cutover planning, rehearsals, and production go‑lives; * Own cost estimations and resource planning for implementation activities and ad‑hoc work. **Technical \& Business Expertise** * Act as a technical authority across airport systems, airline interfaces, and technical standards; * Partner with internal teams, customers, and third parties to resolve complex technical and operational challenges; * Contribute to feasibility studies and influence decisions through clear, structured communication; * Apply strong knowledge of Amadeus AirOps systems (DCS, Common Use Self Service, network infrastructure); * Anticipate customer needs and apply industry insight to prioritization and risk mitigation. **Process, Leadership \& Knowledge Sharing** * Drive continuous improvement to enable scalable, industrialized delivery; * Lead change initiatives and operate effectively in complex environments with minimal supervision; * Build strong internal and external stakeholder networks; * Share expertise across teams and functions, acting as a mentor and facilitator; * Support skills development, knowledge sharing, and strong business‑as‑usual delivery. **About the ideal candidate:** * University degree in Engineering, Business, Computer Science, or a related field (or equivalent professional experience); * Accredited or strong working knowledge of Project Management methodologies (Amadeus and/or industry standards); * 15\+ years of experience in the Air Transport Industry; * 10\+ years of experience delivering multi‑product airport solution implementations; * Recognized expert in implementation processes, governance, and delivery best practices; * Proven track record leading and developing customer‑facing technical implementation or project teams; * Strong understanding of airport ecosystems, architectures, and self‑service automation and its customer value; * Solid knowledge of software development and hardware manufacturing life cycles; * Good understanding of Amadeus Airline Suite products and airline business practices (Reservations, Inventory, DCS); * Excellent written and spoken English, with exceptional communication skills at all organizational levels; * Strong business acumen, IT and technical understanding, and ability to use financial indicators to drive decisions; * Willingness to travel as required. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, and healthcare insurance, as well as lunch allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.