Collections Technician

Description

Job Summary: Manage customer portfolios and outstanding debts, ensuring effective recovery and strict account control, implementing collection strategies and collaborating with teams. Key Highlights: 1. Customer portfolio and outstanding debt management 2. Payment plan negotiation and default management 3. Team collaboration and process improvement We are recruiting a Collections Technician for the finance sector to manage customer portfolios and outstanding debts, ensuring effective recovery and strict account control. You will implement collection strategies and collaborate with various teams to ensure reliable processes. Your responsibilities - Manage the customer portfolio and corresponding outstanding debts; - Analyze current accounts and identify discrepancies for resolution; - Execute collection processes via telephone, email, letter, and other means; - Negotiate payment plans and ensure their fulfillment; - Monitor defaulting customers and assess credit risk; - Prepare and follow up on litigation processes with internal and external entities; - Monitor credit control limits and payment deadlines; - Collaborate in monthly closing to ensure information reliability; - Prepare and analyze periodic collection reports and support accounting; - Propose improvements to collection and credit control processes; - Comply with internal policies regarding collection practices. Requirements - Minimum education level: 12th grade; - Minimum of 3 years’ professional experience in collections or credit control; - Solid experience in current account analysis; - Negotiation skills and ability to manage default situations; - Strong analytical and numerical reasoning abilities; - Accounting knowledge preferred; - Proficiency in IT tools, especially Excel; - Clear communication and writing skills in Portuguese; - Availability for full-time work from 9 a.m. to 6 p.m., Monday to Friday. What we offer - Base salary: €1100.00; - Meal allowance: €9.00 per day.