French Speaking Customer Support Representative

Description

Summary: Join a global leader in digital payment solutions as a French-Speaking Customer Success Specialist, guiding users through digital payment platforms and ensuring smooth, secure transactions. Highlights: 1. Represent a globally recognized leader in digital payment solutions 2. Build a sustainable corporate career in Fintech 3. Comprehensive, fully paid training program provided Launch your professional journey in the rapidly expanding financial technology sector! We are actively seeking motivated **French\-Speaking Customer Success Specialists** to join our main operational center in Lisbon, Portugal. In this role, you will represent a globally recognized leader in digital payment solutions, serving as the essential link for users navigating financial platforms. This is an incredible opportunity to build a sustainable corporate career in Fintech while immersing yourself in the culture of Portugal's dynamic capital. ### **Your Core Responsibilities** In this role, your daily contributions go far beyond basic customer support. You will be instrumental in guiding users through the digital payment landscape, ensuring every transaction is smooth and secure. * **Omnichannel Customer Care:** Support French\-speaking users via phone, email, and chat regarding digital wallets, identity verification, and payment processing. * **Analytical Troubleshooting:** Take charge of complex billing inquiries and technical platform glitches, delivering swift and precise solutions. * **Security \& Compliance:** Strictly follow financial safety protocols and regulatory standards to protect confidential data and confirm transaction validity. * **Global Collaboration:** Coordinate with an international team, utilizing your English skills to connect with internal technical experts and management. * **Performance Metrics:** Consistently achieve performance targets (KPIs) to maintain premium service standards and foster brand loyalty. ### **Candidate Profile** We value a strong work ethic, dependability, and excellent communication skills above all else. No prior fintech or financial services experience is necessary, as we provide a comprehensive, fully paid training program to set you up for success. #### **Minimum Requirements:** * **Language Skills:** Native or near\-native fluency in written and spoken French, paired with an upper\-intermediate level of English (minimum B2\) for internal communication and training. * **Growth Mindset:** A strong desire to learn and establish a long\-term career path within the digital finance sector. * **Professional Dependability:** A punctual, reliable team player dedicated to supporting both colleagues and customers. * **Tech Savviness:** Comfort working with multiple software systems and a natural ability to adapt to new digital tools. ### **Compensation, Perks \& Benefits** We provide a highly structured and competitive rewards package designed to support your financial and professional well\-being: * **Base Salary:** €930 gross per month, distributed 14 times a year (which includes the standard local summer and Christmas bonus allocations). * **Attendance Bonus:** An extra €65 gross monthly incentive for excellent punctuality and reliability. * **Meal Allowance:** €7\.63 per working day, provided via a dedicated corporate meal card. * **Career Advancement:** Clear, internal pathways to transition into Senior Specialist, Quality Assurance, or Leadership roles. ### **Comprehensive Relocation Support** If you are moving to Portugal from another country, we make your transition completely stress\-free: * **Company Housing:** Rent\-free accommodation in a private room within a fully managed, shared company apartment—saving you the hassle of searching the local rental market. * **Travel \& Admin Assistance:** Your flight to Lisbon will be fully covered, and our dedicated team will help you navigate local bureaucracy (including obtaining your NIF and Social Security setup). ### **Life in Lisbon** Lisbon is widely recognized as one of Europe's finest cities for young professionals. Boasting stunning historic charm, a world\-famous food scene, and quick access to beautiful Atlantic beaches, it offers the perfect mix of career growth and a relaxed, sunny lifestyle.