French Speaking Customer Advisor

Description

Summary: Join as a French-speaking Customer Advisor in Lisbon, acting as a vital link between a global fintech leader and its Francophone user base, providing world-class service. Highlights: 1. Provide professional support via telephone and digital channels 2. Assist users with technical troubleshooting and fraud mitigation 3. Opportunity for professional development and leadership roles Join our dynamic Lisbon hub as a **French\-speaking Customer Advisor** for a world\-renowned Payment Solutions project. In this role, you will act as a vital link between a global fintech leader and its Francophone user base. We are looking for energetic communicators who can simplify complex financial queries and provide a world\-class service experience in one of Europe's most iconic coastal cities. ### **Your Daily Impact** * **Professional Support:** Manage inbound inquiries via telephone and digital channels, providing clear and concise guidance on payment platform features. * **Technical Troubleshooting:** Assist users with account configurations, transaction tracking, and resolving payment bottlenecks. * **Fraud Mitigation:** Vigilantly monitor account activity to protect users from unauthorized transactions, ensuring a secure digital environment. * **Documentation:** Maintain accurate records of customer interactions and feedback to help optimize the product's user interface. * **Service Excellence:** Strive to exceed performance targets while maintaining a helpful, patient, and empathetic demeanor. ### **Candidate Profile** * **Linguistic Skills:** Full professional fluency in **French** is mandatory, alongside a solid **B2 level of English** for team collaboration and documentation. * **Adaptability:** While **previous experience is a benefit**, we welcome applicants from all backgrounds who are eager to learn and possess a "can\-do" attitude. * **Tech Literacy:** You are comfortable working with multiple screens and specialized CRM software. * **Availability:** Ready to work on\-site in Lisbon and embrace a multicultural office culture. ### **Total Rewards Package** We offer a structured and transparent salary package designed to support a high quality of life in Portugal: * **Annual Earnings:** A base salary of **€930 Gross**, distributed over **14 months** (including summer and Christmas bonuses). * **Performance Incentives:** A monthly **€65 bonus** awarded for consistent attendance and reliability. * **Daily Subsistence:** A meal allowance of **€7\.63 per workday**, adding significant value to your monthly take\-home pay. * **Professional Development:** Access to internal training programs that pave the way for leadership and specialized technical roles. #### **Relocation \& Housing Support** If you are moving to Lisbon from abroad, we ensure a seamless transition: * **Complimentary Housing:** We provide a **private bedroom** in a modern, fully furnished shared apartment. * **Logistics:** Flight cost reimbursement and dedicated support for obtaining your local tax (NIF) and social security numbers. ### **Life in Lisbon** Beyond the office, you'll be immersed in a city famous for its 300 days of sunshine, vibrant street art, and affordable lifestyle. Whether you're exploring the hills of Alfama or the beaches of Cascais, your time in Lisbon will be an unforgettable professional and personal adventure. **Apply now to secure your spot in our next training wave!**