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Job Summary: We are seeking a Process Manager for Mortgage Credit, responsible for the operational management of processes under a BPO model, with a focus on efficiency, rigor, and compliance with procedures. Key Highlights: 1. Challenging and ambitious professional project 2. Opportunity to develop skills and grow 3. Role focused on efficiency and rigor At **Finsolutia**, we continue to expand! **Finsolutia** is a **modern, dynamic, and robust Fintech**, specialized in credit, with over **300 employees across the Iberian Peninsula.** We have a challenging and ambitious professional project for a **Process Manager – Mortgage Credit (BPO / Operational Backoffice)**, offering opportunities to develop technical and interpersonal skills, knowledge, and above all, career growth. The Process Manager joins a service delivery operation under a BPO model and is responsible for the operational management of mortgage credit processes, ensuring their correct initiation, processing, and monitoring in accordance with defined service-level agreements (SLAs) with clients. The role is oriented toward efficiency, rigor, and procedural compliance, with emphasis on managing service volume and quality. **Responsibilities** **1\. Operational Process Management** * Execute and monitor mortgage credit processes according to defined workflows and procedures * Ensure correct initiation and updating of processes in internal systems and/or client platforms * Guarantee adherence to contractual deadlines and SLAs * Manage multiple processes simultaneously, ensuring consistency and quality **2\. Document Handling and Validation** * Analyze, validate, and organize supporting documentation (e.g., clients, income, properties) * Verify compliance with requirements set by financial institutions * Identify non-conformities and request additional documents when necessary * Prepare processes for subsequent stages (analysis, approval, formalization) **3\. System-Based Task Execution** * Input, update, and maintain data across various operational platforms and tools * Ensure quality and integrity of recorded information * Comply with defined registration and tracking rules for the service **4\. Operational Coordination** * Interact with internal teams, institutional clients, and other stakeholders (e.g., banks, notaries, etc.) * Follow up on operational requests and ensure timely feedback within defined deadlines * Escalate critical situations or bottlenecks per established procedures **5\. Quality Control and Continuous Improvement** * Adhere to internal procedures and quality standards * Contribute to identifying improvements in operational processes * Support initiatives aimed at optimizing and automating tasks **6\. Compliance and Information Security** * Ensure compliance with applicable legal and regulatory requirements (e.g., Banco de Portugal, AML) * Comply with data protection and confidentiality regulations * Follow internal policies and controls of both the client and the BPO operation **Requirements** * Degree in fields such as Management, Legal Administration, Banking, Law, or related disciplines * Experience in operational roles (preferably in banking, credit, or BPO) * Experience handling mortgage credit processes (valued) * High organizational capacity and ability to manage high-volume workloads * Rigor, attention to detail, and process orientation * Ability to work with procedures and meet demanding SLAs * Strong teamwork skills * Proficiency in IT tools and adaptability to new systems **Critical Success Factors for the Role** * Accuracy and quality in execution * Consistent adherence to deadlines and performance indicators * Ability to work in a structured, process-oriented environment * Resilience and capacity to manage repetitive tasks while focusing on continuous improvement **What We Offer** * **We Are Competitive** \| Attractive remuneration package and benefits * **Welcome Kit** \| On your first day, you’ll receive all necessary materials to begin your journey with us; * Your success is our success \| **You’ll receive initial (on-the-job) and ongoing training;** * **We Care About You** \| We offer **health insurance, life insurance, curative medicine, and an annual vaccination program;** * We care about the world \| Throughout the year, we run multiple **corporate social responsibility initiatives**, in which you can participate and even help organize; * We advocate accountability and commitment \| We offer **flexible working arrangements**, but hold each individual accountable for results and work delivered; * We embrace diversity \| We provide **a flexible benefits platform;** * We work hard, but **foster a fun workplace** \| We host various **corporate events**, true moments of sharing and enjoyment; * **Extra Days Off** \| Your birthday is meant to be spent with family and friends; * They say breakfast is the most important meal of the day \| Join us every morning in the office for breakfast; * **Multiple Discounts and Benefits** \| As part of our team, you’ll enjoy numerous discounts and partnership benefits. **Join Our Team!** At Finsolutia, we evaluate all candidates fairly and equitably, ensuring equal opportunities for all applicants based solely on the skills, experience, and competencies required for the role. No candidate in this process will be discriminated against on the basis of race, gender, age, sexual orientation, gender identity, religion, disability, or any other personal characteristic. Our commitment is to ensure an inclusive environment and equal opportunities for all candidates. ***Privacy Note*** *Please note that the personal data collected through this channel will be used exclusively for the professional management of the recruitment process in question. Your data will be processed and stored by Finsolutia Spain SLU in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR). This information will be retained for a maximum period of 4 years in the event you participate in a recruitment process. You may, at any time, object to the storage and processing of your data, withdraw your consent, and exercise your rights of access, rectification, and erasure under the applicable regulations.* *To exercise these rights, you may contact us in person or by post, enclosing a copy of your ID, at:* *Recruitment Department – Finsolutia Spain, SLU* *Calle Cardenal Marcelo Spínola 14, 4th Floor, 28016 Madrid, Spain* *Alternatively, you may send a written request along with a copy of an official identification document to:* *dpo@finsolutia.com*
