First-Line Support - Banking

Description

Job Summary: We are looking for a dynamic and motivated First-Line Support Technician to provide customer support for banking clients, with a passion for technology and excellent communication skills. Key Highlights: 1. Customer support via telephone and email in the banking sector. 2. Opportunity for professional growth in an evolving field. 3. Integration into a collaborative and innovative team. We are seeking a dynamic and motivated First-Line Support Technician to join our team and deliver services to a leading client in the banking sector. If you are passionate about technology, possess excellent communication skills, and have an interest in the banking ecosystem, this is your opportunity! Location: Alfragide (On-site) Employment Type: Full-time Your Responsibilities: Provide customer support via telephone and email, clarifying questions regarding payment methods, technical and functional aspects; Establish contact with banks and merchants, ensuring smooth and professional communication; Analyze and resolve issues using a Knowledge Base, applying effective and agile solutions. What We Are Looking For: Academic Qualifications: 12th grade with university enrollment or Bachelor’s degree, preferably in technical fields such as Computer Science, Management Information Systems, Engineering, Mathematics, Management, Organizational Communication, or Communication Sciences; Professional experience in customer support, ideally within the banking sector; Knowledge of payment systems and the banking ecosystem; Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint); Fluency in English (spoken and written); Excellent oral and written communication skills, organization, autonomy, and dynamism; Initiative, proactivity, and ability to identify and solve problems; Fast learning ability and adaptability to new challenges. What We Value: Knowledge of additional languages (spoken and written) would be an asset; Experience or knowledge of information technologies, especially digital payment solutions. Why Join Us? Opportunity to work in a dynamic and challenging environment with direct exposure to the banking sector; Opportunity for professional growth in a continuously evolving field; Integration into a collaborative team focused on innovation and excellence. Interested? If you match the profile we seek and wish to join a team that values your talent, please send your updated CV to recrutamento@dts.pt Join us and help shape the future of technological support in the banking sector! Employment Type: Full-time Salary: €1,000.00 – €1,200.00 per month