French-Speaking Back Office Advisor

Description

Summary: This role is for an organized Back Office Technician handling customer support exclusively through written communication (emails and live chat), resolving complex issues and ensuring data compliance. Highlights: 1. Exclusive written communication via email & live chat 2. Focus on resolving complex cases and data compliance 3. Opportunity to join a dynamic international hub **Job Access Requirements** -------------------------- This selection process targets **local candidates only**. Costs associated with relocation or geographic transfer are not covered by the employer. **Your Future Professional Environment** ----------------------------------- Is French your primary communication tool, and do you wish to advance your career in one of Europe’s most dynamic maritime destinations? Our international hub based in Porto is seeking an **organized Back Office Technician**. This role excludes all telephone interaction: your responsibilities will be conducted exclusively in writing, combining email handling and real-time messaging support. Acting as the pivot of our assistance service, you will ensure clear, responsive, and empathetic solutions for our community. **Key Points in Three Bullet Points:** * **Channels of Operation:** 100% text-based workflow (Emails & Live Chat). * **Core Activities:** Resolution of complex cases, administrative account updates, and verification of data compliance in French. * **Work Format:** On-site position in Porto (physical presence in our offices or hybrid arrangement, depending on team needs). **Salary Structure & Employee Benefits** -------------------------------------------------- Because professionalism and daily commitment deserve fair compensation, we offer a transparent and protective remuneration system: * **Gross Fixed Salary (L2 Scale):** €1,120 per month (annualized salary smoothed across 14 payments). * **Integration Allowance:** €100 per month (performance bonus granted during the first semester). * **Attendance Bonus:** €25 per month. * **Meal Voucher Allowance:** Approximately €126 per month (credited directly as monetary value to your account). * **Corporate Perks:** Premium private health insurance, negotiated rates for sports activities, and exclusive discounts with our partner merchants. **Estimated Monthly Gross Income:** Approximately **€1,371** (this calculation excludes the deferred payment of the statutory 13th and 14th month salaries). **Working Hours & Work-Life Balance** -------------------------------- To ensure continuous support while respecting your personal time, scheduling operates around rotating shifts: * **Monday to Friday:** Stable working hours from 09:00 to 18:00. * **Saturday:** Rotating shifts scheduled within the 10:00–20:00 window. * **Weekly Rest:** Sunday is always a non-working day, supplemented by a weekday recovery day if you worked on Saturday. **Required Profile (Qualifications & Competencies)** ---------------------------------------------------- * **Language Profile:** Excellent written French (C1/C2 level mandatory), complemented by operational English proficiency (minimum B2 for technical environments). * **Digital Agility:** Ability to navigate CRM tools comfortably and manage multiple concurrent text-based conversations. * **Analytical Rigor:** Sharp analytical mindset—you instantly detect any administrative flaw or inconsistency. * **Written Communication Skills:** A polished, courteous, and constructive writing style—even when handling sensitive or complex cases. **Discover Daily Life in Porto** ---------------------------------- Choosing Porto means embracing an exceptional quality of life marked by picturesque neighborhoods, a majestic river, and a relaxed lifestyle. Beyond its rich cultural environment, the metropolitan area offers a notably affordable cost of living compared to other Western European capitals—ideal for maximizing your everyday budget. **Does this position match your expectations?** ---------------------------------------- Join this professional adventure without delay! Submit your application by sending us your updated CV (written in French or English).