Summary: Join a dynamic team as a Written Back-Office Advisor, handling correspondence with rigor, professionalism, and responsiveness. Highlights: 1. 100% text-based communication management (emails and live chat) 2. In-depth analysis of complex cases and compliance verification 3. Methodical mindset and ambition for professional growth Our international competence center located in Porto is seeking a **Written Back\-Office Advisor** eager to join a dynamic team within an attractive, vibrant coastal metropolis. In this role, you will handle all our written correspondence with rigor, professionalism, and responsiveness. If you possess fluent written French, a methodical mindset, and the ambition to advance your career within a privileged environment, this opportunity is ideal for you. **Eligibility Requirement:** This offer is exclusively reserved for current residents of Portugal. No financial support for relocation, housing, or transportation is provided by the company. ### **Your Daily Responsibilities** * **Communication Channels:** 100% text-based interactions (email management and live chat moderation). * **Core Responsibilities:** In-depth analysis of complex cases, verification of regulatory document compliance, and updating information systems in French. * **Work Environment:** Position based in Porto, including options for partial remote work (hybrid mode), depending on project or assigned team. ### **Compensation \& Benefits** To recognize the rigor and commitment of our employees, we offer a transparent and motivating package of financial benefits: * **Base Salary (L2 Scale):** €1,120 gross per month (based on 14 payments per year). * **Welcome Bonus:** €100 per month (guaranteed monthly during the first semester). * **Attendance Bonus:** €25 per month, rewarding your regularity. * **Meal Allowance:** Approximately €126 net per month (paid directly on your payslip). * **Social Benefits:** Premium private health insurance from day one, preferential rates at a network of fitness centers, and exclusive discounts with our partners. * **Estimated Total Monthly Income:** Approximately €1,371 gross (sum of regular bonuses, excluding deferred 13th and 14th-month payments). ### **Work Schedule Arrangements** To ensure optimal visibility over your schedule and protect your personal life, planning relies on regular rotating shifts: * **Monday to Friday:** Standard office hours (09:00 – 18:00\). * **Saturday:** Rotating scheduled time slots (10:00 – 20:00\). * **Days Off:** Sunday is always a non-working day. If you work on Saturday, a compensatory day off is granted during the week. ### **Required Profile: Skills \& Soft Skills** * **Language Requirements:** Excellent written French (C1/C2 fluency required). Operational English (minimum B2) is necessary for using our internal applications. * **Digital Proficiency:** Ability to navigate multiple CRM tools and manage several text-based conversations simultaneously. * **Attention to Detail:** Analytical skills and vigilance to quickly identify data entry errors or anomalies. * **Professional Demeanor:** Strong written communication skills, tact, and a constructive mindset to effectively handle complaints and ensure user satisfaction. ### **Living and Working in Porto** Choosing to work in Porto means opting for an exceptionally pleasant lifestyle. Between its famous bridges, charming alleyways, and the banks of the Douro River, the city offers a fulfilling living environment. Moreover, its very favorable cost of living compared to other major Western European metropolises helps preserve your purchasing power. ### **Ready to Apply?** Does this profile match your aspirations and do you already reside in Portugal? Give your career a new boost by sending us your up-to-date CV today—in French or English!
João Santos
Indeed · HR
João Santos
Indeed · HR
