Summary: This Back-Office Customer Advisor position offers the opportunity to handle written communication flows with care, responsiveness, and professionalism within a dynamic group. Highlights: 1. 100% written management of client communications 2. In-depth analysis of complex client files 3. Privileged environment to boost your career Our international competence center located in Porto is recruiting a **French-fluent Back-Office Customer Advisor**, eager to join a dynamic group based in the heart of a vibrant coastal city offering an exceptionally appealing quality of life. In this role, you will fully manage our written communication flows with care, responsiveness, and professionalism. If you possess **excellent written French proficiency (fluent)**, strong analytical skills, and the desire to advance your career within a privileged environment, this opportunity perfectly matches your expectations. **Mandatory requirement:** This opportunity is exclusively reserved for candidates already residing in Portugal. The company provides no relocation package, installation bonus, or transportation coverage. ### **Your daily responsibilities** * **Communication channels:** 100% written interactions (email management and live messaging support). * **Key activities:** In-depth analysis of complex client files, regulatory document compliance checks, and regular updates to information systems in French. * **Work arrangements:** Position based in Porto, with potential access to a hybrid format (partial remote work) depending on team or assignment project. ### **Compensation & Benefits** To reward the diligence and consistent commitment of our employees, we offer a transparent and motivating salary structure: * **Base salary (Level L2):** €1,120 gross per month (paid over 14 months). * **Welcome bonus:** €100 per month (fixed allowance guaranteed each month during the first semester). * **Attendance bonus:** €25 monthly, rewarding regularity. * **Meal allowance:** Approximately €126 net per month (paid directly in cash on the payslip). * **Social benefits:** Premium private health insurance from day one, discounts at a network of gyms, and preferential discounts with our partner brands. * **Estimated total monthly income:** Approximately €1,371 gross (cumulative monthly bonuses, excluding deferred 13th and 14th-month payments). ### **Working hours & Scheduling** To ensure optimal predictability and guarantee a healthy work-life balance, working time follows a regular rotating schedule: * **Monday to Friday:** Standard office hours (09:00 – 18:00). * **Saturday:** Rotating scheduled shifts (10:00 – 20:00). * **Days off:** Sunday is a fixed day off. If a Saturday is worked, a mandatory compensatory day off is granted during the week. ### **Required Profile & Skills** * **Language level:** **Fluent French / C1–C2 required** in writing to ensure irreproachable communication quality. Professional English proficiency (minimum B2) is required for using our internal software. * **IT proficiency:** Ability to easily operate multiple CRM platforms and simultaneously manage several written communication channels. * **Accuracy & Rigor:** Keen observational skills and analytical ability to quickly identify data entry anomalies or errors in files. * **Soft skills:** Strong writing skills, tact, and interpersonal ease to handle complaints and satisfy clients under all circumstances. ### **Living and working in Porto** Relocating professionally to Porto means choosing a stimulating and pleasant daily lifestyle. Between its famous bridges, historic heritage, and proximity to the Douro River, the city will charm you with its gentle pace of life. Moreover, its highly competitive cost of living compared to other major European metropolises ensures comfortable purchasing power. ### **Ready to apply?** Does this opportunity match your aspirations, and are you already residing in Portugal? Give your professional journey a new impetus by sending us your up-to-date CV today—in French or English!
João Santos
Indeed · HR
João Santos
Indeed · HR
