French-Speaking Back-Office Advisor

Description

Summary: Join a dynamic group as a Back-Office Advisor to handle written interactions with rigor, professionalism, and speed. Highlights: 1. Join a dynamic group at the heart of an attractive and vibrant coastal city 2. Develop your career in a privileged work environment 3. Handle written interactions with rigor and professionalism Our international expertise hub, based in Porto, is seeking a **French-Speaking Back\-Office Telephony/Written Advisor**, eager to join a dynamic group at the heart of an attractive and vibrant coastal city. Your mission will be to manage all our written interactions with rigor, professionalism, and speed. If you speak and write French fluently, possess strong analytical skills, and wish to advance your career in a privileged work environment, this role is ideal for you. **Eligibility requirement:** This opportunity is exclusively reserved for individuals already residing in Portugal. The company provides no financial assistance for relocation, housing, or commuting. ### **Your daily responsibilities** * **Communication channels:** Exclusively written interactions (email and live chat management). * **Key responsibilities:** In-depth analysis of complex cases, verification of administrative document compliance, and updating information systems in French. * **Work arrangements:** On-site position in Porto, including partial remote work opportunities (hybrid format) depending on project or department needs. ### **Compensation \& Benefits** To recognize the precision and commitment of our team members, we offer an attractive and transparent compensation package: * **Base salary (Level L2\):** €1,120 gross/month (paid over 14 months). * **Welcome bonus:** €100 net/month (paid for the first 6 months). * **Attendance bonus:** €25/month, rewarding regular attendance. * **Meal allowance:** Approximately €126 net/month (paid directly in cash on your payslip). * **Additional benefits:** Premium private health insurance from day one, gym membership discounts, and exclusive partner brand benefits. * **Estimated average monthly income:** Approximately €1,371 gross (including regular bonuses, excluding 13th and 14th-month payments). ### **Working hours \& schedule organization** To provide you with a stable and predictable schedule that supports work-life balance: * **Monday to Friday:** Standard office hours (09:00 – 18:00\). * **Saturday:** Rotating shifts (10:00 – 20:00\). * **Days off:** Sunday is a fixed day off. If you work on Saturday, you will receive a compensatory day off during the week. ### **Candidate profile** * **Language skills:** Excellent written command of French (fluent and precise expression, C1/C2 level). Operational English proficiency (minimum B2) is required to use our internal IT tools. * **IT proficiency:** Ability to navigate multiple CRM software simultaneously and manage several chats in parallel. * **Rigor:** Strong analytical ability and close attention to detail to quickly identify errors or inconsistencies. * **Soft skills:** Strong writing skills, diplomatic mindset, and constructive attitude to efficiently resolve complaints and satisfy our customers. ### **Relocating and working in Porto** Joining our team in Porto means choosing an exceptional quality of life. Between its cultural heritage, the banks of the Douro River, and proximity to the ocean, the region offers outstanding living standards. Moreover, its favorable cost of living compared to other major European metropolitan areas allows you to maintain comfortable purchasing power. ### **Ready to apply?** Are you currently residing in Portugal and does this role match your profile? Take your career to the next level—submit your up-to-date CV in French or English today!