French-Speaking Back-Office Advisor

Description

Summary: Join an international center of expertise as a Back-Office Manager to handle client written communications with rigor and professionalism. Highlights: 1. Stimulating work environment and exceptional quality of life 2. Fully written tasks (emails and chat support) 3. Opportunity to gradually transition to a hybrid work model Based in Porto, our international center of expertise is recruiting a **French-speaking Back-Office Manager** who wishes to join a stimulating work environment in a highly sought-after coastal city. In this role, you will ensure the prompt, rigorous, and professional handling of all our written communications with clients. If you possess **flawless French writing skills**, strong analytical and synthesis abilities, and a desire to thrive in an exceptional living environment, we would be delighted to receive your application. **Eligibility requirement:** This position is exclusively open to individuals already residing in Portugal. The company does not cover any relocation expenses, housing assistance, or commuting allowances. ### **Your daily responsibilities** * **Interaction channels:** Fully written tasks (email handling and chat support). * **Key tasks:** Thorough review of complex administrative files, verification of regulatory document compliance, and continuous updating of information systems in French. * **Professional environment:** Based in Porto, with the possibility to gradually transition to a hybrid work arrangement (on-site/remote), depending on team and project needs. ### **Compensation & Benefits** To recognize the rigor and commitment of our teams, we offer an attractive and transparent financial package: * **Fixed salary (L2 status):** €1,120 gross/month (paid over 14 months). * **Integration bonus:** €100 net/month guaranteed for your first 6 months. * **Attendance bonus:** €25 per month, rewarding regular attendance. * **Meal vouchers:** Approximately €126 net/month (paid directly onto your payslip as a meal allowance). * **Additional benefits:** Premium private health insurance from day one, discounts with our partner brands, and preferential rates for sports subscriptions. * **Estimated monthly income:** Approximately €1,371 gross (including standard bonuses, excluding deferred 13th and 14th-month payments). ### **Working Hours & Schedule** We prioritize a predictable schedule that supports a healthy work-life balance: * **Monday to Friday:** Standard office hours (09:00 – 18:00). * **Saturday:** Occasional on-call shifts on a rotating basis (10:00 – 20:00). * **Days off:** Sunday is always a mandatory day off. Every Saturday worked entitles you to one compensatory day off during the week. ### **Candidate profile** * **Language proficiency:** **C1/C2 level required (fluent French)** in writing to ensure flawless communication. Operational English (minimum B2) is required to operate our internal software. * **Digital tool proficiency:** Ability to use multiple CRM tools simultaneously and manage various streams of text-based messages. * **Rigor & critical thinking:** Excellent analytical ability and attention to detail to quickly identify inconsistencies or errors in files. * **Soft skills:** Strong writing skills, diplomacy, and acute customer service awareness to handle complex requests calmly and tactfully. ### **Living and working in Porto** Joining our team in Porto means choosing an incomparable quality of life. With its iconic bridges, rich cultural heritage, and scenic Douro River banks, the city offers a dynamic and welcoming environment. Its attractive cost of living—compared to other major Western European metropolises—also ensures considerable purchasing power in everyday life. ### **Ready to apply?** Does this opportunity match your profile, and are you already based in Portugal? Give your career a new boost and send us your up-to-date CV today (in French or English)!