Job Summary: Adecco Human Resources is seeking a Contact Center Assistant for an inbound line, focusing on customer service via phone, email, and chat for collections, service points, and information requests. Key Highlights: 1. Proven experience in Contact Center 2. Strong ability to work under pressure 3. Very good English and fluency in Portuguese Adecco Human Resources is recruiting a Contact Center Assistant | Inbound Line Do you enjoy communication, have Contact Center experience, and are looking for a new challenge in a structured and stable project? Your responsibilities: - Customer service via telephone for scheduling pickups; - Telephone support for shipping service points (PDS) and information requests; - Process Management: follow-up and response to customers via email and chat. What we look for in you: - Strong ability to work under pressure and with a sense of urgency in resolving requests; - Very good English; - Fast typing speed and ease of working with multiple tools; - Proven experience in Contact Center; - Ability to handle a high volume of calls (average of 70–80 calls/day); - Fluency in Portuguese What we offer: - Base salary: €980.00 - Working hours: 40 hours per week (8 hours daily, Monday to Friday, between 08:30 and 18:30); - Meal allowance: €10.00/day via meal card; - Monthly bonus: €100 (subject to positive performance evaluation); - Hybrid model: 3 days in office + 2 days remote work; - Hybrid model applicable from the 3rd month, subject to performance evaluation; - Work equipment provided by the company.
David Muñoz
OLX · HR
David Muñoz
OLX · HR
