Contact Center Operator - Lisbon

Description

Job Summary: We are seeking a Contact Center Operator to serve and advise Members/Clients, promote products and services, and execute commercial activities. Key Highlights: 1. Customer service and advisory support for Members/Clients 2. Promotion of acquisition, follow-up, and customer retention 3. Integration into a leading national group Rigor, credibility, and excellence in client and member relationships define the ACP’s existence for over 120 years. The ACP is a leading institution in Portugal, committed to supporting its members with an extensive portfolio of products and services, including vehicle documentation, insurance brokerage, health products, travel, and more. We are currently recruiting a Contact Center Operator: Work Location: - Loures / Prior Velho. Responsibilities: - Serve and advise Members/Clients, presenting ACP’s products and services; - Promote member acquisition, follow-up, retention, and data updates; - Execute commercial actions aligned with defined objectives and sales potential. Profile / Requirements: - Previous experience in a contact center; - Proficiency in computer applications (user level); - Fluent and accurate spoken and written Portuguese; - Knowledge of English (preferred); - Availability to work on weekends and holidays (if required). Conditions: - Direct employment contract with the company; - Approximate gross monthly salary package of €1,200.00 (base salary + meal allowance); - Commission-based incentives; - Full-time schedule; - Immediate integration. Benefits: - Integration into a leading national group; - Health insurance; - ACP membership fee coverage; - Roadside assistance for personal vehicles; - Discounts with commercial partners; - In-home medical assistance (including family members). If your profile matches this opportunity, apply here.