Job Summary: A proactive and personalized salesperson responsible for identifying customer needs, offering comprehensive solutions, and building customer loyalty in a DIY, construction, decoration, and gardening store. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution-based selling and customer loyalty 3. In-depth knowledge of products and services #### **Store: Alverca** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures loyalty of the Resident Customer; * Be responsible for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting\-them throughout the selection process for the best solution (product \+ complementary items \+ service) to fulfill their need; * Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close collaboration with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring necessary action plans are implemented to handle AVS, non-living items, excess stock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a salesperson; * Interest in technical products and their application; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs. #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
