Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, solution sales, in-depth knowledge of products and services, and section management at the Almada store. Key Highlights: 1. Personalized customer service and retention of Resident Customers 2. Sales of solutions and services tailored to customer needs 3. Integration into a multinational company focused on development and well-being #### **Store: Almada** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures Resident Customer retention; * Take responsibility for solution-based selling to customers, anticipating and accurately identifying Resident Customer needs, and supporting them in selecting the best solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product range offered in your section and its complementary items, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure your section is Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage (labels and pricing). #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years’ experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training to support integration into the company and your role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
