Job Summary: I provide proactive and personalized customer service, ensuring the sale of solutions and management of the product category. Key Highlights: 1. Proactive, personalized, and mobile customer service 2. In-depth knowledge of product and service offerings 3. Dynamic and collaborative work environment #### **Store: Loulé** #### **Your day\-to\-day responsibilities** * I deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure customer loyalty; * I am responsible for solution-based selling to customers, anticipating and accurately identifying the needs of residential customers, and supporting them in selecting the best solution (product + complementary items + service) to meet their requirements; * I possess in-depth knowledge of the product range within my department and its complementary offerings, conveying confidence and professionalism to residential customers; * I am familiar with digital tools available to residential customers and the various sales channels (website and kiosk), using them to deliver an optimal customer experience; * I understand, propose, and sell the various services offered by LEROY MERLIN in my store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * I process payments at the Advice Point; * I ensure my category is Clean, Signposted, and Safe, maintaining an attractive product presentation on shelves/podiums, as well as all educational materials and informational signage (labels and pricing) for the department. #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
