Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, selling solutions, possessing in-depth knowledge of products and services, and maintaining the section's presentation. Key Highlights: 1. Personalized and proactive customer service 2. In-depth knowledge of products and services 3. Opportunity for growth within a 'Human First' culture #### **Store: Setúbal** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure customer loyalty; * Be responsible for solution-based selling to customers, anticipating and accurately identifying the needs of the resident customer, and supporting them in selecting the best solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range offered in your section and its complementary items, conveying confidence and professionalism to the resident customer; * Be familiar with digital tools available for the resident customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your section remains Clean, Signposted, and Safe, striving for an attractive product presentation on shelves/podiums, as well as all didactic materials and informative signage (labels and pricing) for the section. #### **Who We Are Looking For** * Educational qualification equivalent to completion of secondary school (12th grade) or Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
