Job Summary: Proactive, personalized, and mobile customer service, ensuring customer loyalty and sales of solutions, with emphasis on experience and customer satisfaction. Key Highlights: 1. Integration into a multinational company 2. Well-being and flexible work policies 3. Human First culture focused on growth #### **Store: Sintra** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building a relationship of trust that ensures loyalty of Resident Customers; * Take responsibility for selling solutions to customers, accurately anticipating and identifying Resident Customers’ needs, supporting them in selecting the best solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to Resident Customers; * Be familiar with digital tools available to Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to creating attractive commercial spaces in close collaboration with the Store Logistics team; #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live our Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
