Job Summary: We are seeking a sales associate to deliver proactive and personalized service, focused on customer satisfaction through the sale of solutions and services. Key Highlights: 1. Proactive and personalized customer service 2. Focus on selling solutions and services 3. Integration into a multinational company with a Human First culture #### **Store: Funchal** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service, establishing foundations for building trust-based relationships that ensure retention of Resident Customers; * Take responsibility for selling solutions to customers by anticipating and accurately identifying the needs of Resident Customers, supporting them in selecting the best solution (product + add-ons + service) to meet their requirements; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to Resident Customers; * Understand digital tools available to support Resident Customers and the various sales channels (website and kiosk), using them to deliver an optimal customer experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point. #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
