Job Summary: We are looking for a proactive, customer-oriented sales associate with sales experience and passion for technical products to join our Coimbra team. Key Highlights: 1. Proactive and personalized customer service 2. In-depth knowledge of product and service offerings 3. Dynamic and collaborative work environment #### **Store: Coimbra** #### **Your day\-to\-day responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure customer retention; * Take responsibility for solution-based selling to customers, anticipating and accurately identifying the needs of resident customers, and supporting them in selecting the optimal solution (product \+ add-ons \+ service) to meet their requirements; * Possess deep knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to resident customers; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your department by ensuring implementation of necessary action plans for handling AVS, non-living items, excess stock, and visual stockouts, while guaranteeing smooth communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years’ experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
