Job Summary: Manages and develops logistics teams, co-builds strategies, ensures business safety and sustainability, and promotes customer satisfaction and stock reliability. Key Highlights: 1. Logistics team leadership and development 2. Co-construction of logistics objectives and strategy 3. Focus on customer satisfaction and stock reliability #### **Your day\-to\-day** * Provide effective coaching and development for my team and ensure their daily motivation, contributing to sound talent management and retention within the Company; * Co\-construct short- and medium-term logistics objectives and strategy, ensuring business safety and sustainable development while communicating necessary guidelines to teams; * Continuously monitor the performance of my Area’s business by analyzing data and KPIs from various sources; * Collaborate interdependently with other store departments to ensure service excellence; * Support the team daily in logistics operations, aligning team availability with specific logistics requirements—ensuring correct goods receipt and dispatch, store replenishment, and warehouse management; * Promote a stock reliability culture through stock adjustment mechanisms and by monitoring inventory results to jointly define, with Category Managers, necessary improvement areas; * Promote a customer promise culture by ensuring delivery quantities and timelines as defined in the Customer Promise strategy, thereby contributing to customer satisfaction; * Support Team Leaders in daily operational coordination, ensuring timely information sharing and fostering team understanding for correct process and procedure implementation; * Define quantitative objectives for my Area, aligned with Logistics’ overall objectives, including forecasting, anticipation, and prioritization; * Proactively analyze and monitor LL results, tracking and analyzing the Profit & Loss Statement, identifying improvement areas in accounts, analyzing variances, and driving appropriate action plans to reduce stockouts; * Promote and practice active listening within my team and monitor customer satisfaction indicators using various measurement tools (Satisfaction Barometer, Mystery Customer, Social Media) and respective action plans. #### **Who we’re looking for** * Secondary education (12th grade) or equivalent; * Minimum 3 years’ experience in a similar role; * Passion for customers and retail; * Excellent communication skills and strong sense of responsibility; * Proactivity and sense of responsibility; * Initiative and entrepreneurial mindset; * English language proficiency. #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Wellbeing policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
