We are looking for a Google Cloud Support Engineer (Mid-level) to provide operational support, incident analysis, and continuous improvement for complex cloud environments. The professional will work closely with customers to ensure stability, performance, and adherence to best practices in operations. Responsibilities * Analyze and resolve incidents related to Google Cloud services, especially (but not limited to): Compute and Networking, Cloud Run, Cloud Storage (Buckets), Cloud SQL, GKE, Certificate Manager, IAM, Artifact/Container Registry. * Perform troubleshooting of infrastructure, networking, and containerized workloads. * Create and maintain Infrastructure-as-Code (IaC) pipelines using Terraform, Atlantis, GitHub, and GitHub Actions. * Consume, maintain, and evolve Kubernetes artifacts (manifests, Helm charts). * Collaborate with internal teams and customers to identify improvements, optimize costs, and promote best practices. * Update technical documentation, operational procedures, and runbooks. * Contribute to automation initiatives and enhance observability posture (logs, metrics, alerts). * Participate in alternating-week on-call / standby rotation. Technical Requirements * Proven experience working with Google Cloud environments. * Proficiency in Terraform, version control (GitHub), and automation tools (GitHub Actions). * Experience with Kubernetes and Helm. * Practical knowledge of cloud networking, load balancing, identity, and security. * Familiarity with other cloud platforms (Azure, AWS) is a plus. * Experience reading and authoring clear, concise technical documentation. Soft Skills * Strong communication skills, including direct customer interaction. * Proactivity and autonomy in problem diagnosis. * Organizational skills and commitment to established processes. * Ability to work remotely and collaboratively. Requirements: Work Model * Remote * Alternating-week on-call / standby