Job Summary: The professional will manage and promote service quality, support sales teams, monitor prescribed services, and ensure customer loyalty. Key Highlights: 1. Orientation towards company and departmental objectives 2. Focus on service quality and customer loyalty 3. Dynamic and collaborative work environment #### **Store: Torres Novas** #### **Your Day-to-Day** * I am familiar with the Company's, store's, and my department's objectives and results, enabling me to guide teams and my own work toward achieving expected goals and outcomes; * I monitor and track services prescribed by Sales teams, including Home Card, Financing Card, Delivery, Installation, Maintenance Services, Renovation, and Online Architect; * I support Sales in processing Personal Credit [GSB]; * I monitor and promote service quality delivered by partners (installers, suppliers, repair technicians, etc.) through daily database tracking and feedback delivery; * I promote cross-departmental service communication within the store, reporting and monitoring Service KPIs, and ensuring timely updates to in-store signage related to service offerings; * I establish fluent and cordial communication to ensure service quality and customer loyalty; * I collect customer feedback, manage incident situations, propose solutions, and keep customers informed via phone/email about the status of their requested service, following established procedures and personally resolving, via phone or email, customer inquiries regarding product availability, order status, pricing, and contracted services. #### **Who We Are Looking For** * Minimum academic qualification: 12th grade; * 1–2 years of relevant professional experience; * Interest and experience in sales and logistics; * Strong interpersonal skills and ability to work in a team; * Customer-oriented mindset and sensitivity to customer needs; * Strong communication skills, business acumen, and results-driven attitude; * Organizational and information analysis capabilities; * Initiative, critical thinking, and entrepreneurial spirit; * English language proficiency. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
