Job Summary: We are seeking a Customer Support Specialist to provide empathetic and effective support to students, ensuring an excellent learning experience and gathering valuable feedback. Key Highlights: 1. Direct point of contact for students and collection of valuable feedback. 2. Young, dynamic, and international work environment. 3. Opportunity to join an innovative and multicultural organization. We are looking for a Customer Support Specialist to join our Learning Consultants team in Lisbon. In this strategic role, you will serve as the direct point of contact for our students, helping\-them achieve the best possible learning experience throughout their training journey and collecting valuable feedback on our teachers and services. At goFLUENT, our Customer Support service is unique: we work with empathy, dedication, and attention to detail to ensure an outstanding learning experience for our students. **Your responsibilities will include:** * Becoming an expert in our products and services, introducing new students to goFLUENT’s language training. * Ensuring the best possible learning journey for students by providing clear, prompt, and effective support when questions or issues arise. * Communicating with students through various channels (phone, e\-mail, chat). * Collaborating with internal teams to ensure smooth and consistent communication. * Proactively proposing improvements to internal processes and gathering feedback to enhance service quality. **You’ll love this role if…** * You speak Portuguese fluently (both spoken and written) and have good English knowledge. * You have prior experience in customer service or client assistance. * You can handle complex situations with empathy and a problem\-solving mindset. * You are organized, autonomous, responsible, and efficient. * You can work under pressure and manage multiple tasks simultaneously. * Familiarity with tools such as MS Office and Google Workspace is a plus. **What we offer:** * A young, dynamic, and international work environment within a Swiss company growing steadily for over 26 years. * Opportunity to join an innovative and multicultural organization. * Comprehensive onboarding and mentoring program for rapid integration. * Unique learning experience as a goFLUENT student, with access to one of our 49 corporate languages. * Weekends (Saturdays and Sundays) off. * Team\-building events and group activities to celebrate successes together. **Who is goFLUENT?** GoFLUENT is the global leader in online language training, aiming to empower professionals and employees worldwide to communicate confidently in multiple languages. We deliver hyper\-personalized solutions combining advanced technology, high\-quality content, and human interaction. We operate in 18 countries, with headquarters in Switzerland. goFLUENT Portugal is one of our newest strategic centers, where a multicultural and dynamic team collaborates to support clients and students across Europe, Latin America, and the rest of the world. A lively and welcoming workplace located in the heart of Lisbon—ideal for professional growth, building meaningful relationships, and contributing to the success of our students worldwide. Are you ready to join our team? **\#LI\-Hybrid**
João Santos
Indeed · HR
João Santos
Indeed · HR
