Customer Support Manager - Alfragide

Description

Job Summary: We are seeking a Customer Support Manager to lead the support team and optimize the user experience of a digital platform, contributing to service quality. Key Highlights: 1. Lead the customer support team and optimize the user experience 2. Develop the platform and ecosystem with a focus on customer satisfaction 3. Opportunity for professional growth and development A technology-sector company is looking for a Customer Support Manager to lead the support team and optimize the user experience of its digital platform. You will contribute to the development and quality of the services offered, ensuring customer satisfaction. Your responsibilities: - Support platform and ecosystem development together with the team; - Manage and supervise the customer support team; - Monitor KPIs and customer experience to optimize satisfaction; - Maximize the number of users through improved customer service; - Oversee and manage platform data quality issues. What you must ensure: - Bachelor’s degree in Management, Economics, Applied Mathematics or a related field; - Experience in team management and performance metrics; - Knowledge of multi-channel customer service processes; - Skills in data analysis, metrics, and reporting; - Leadership ability, constructive attitude, and teamwork spirit; - Conflict resolution orientation and commitment to continuous improvement; - Effective time management and ability to work in uncertain environments; - Fluent written and spoken Portuguese and English. What we offer: - Base salary commensurate with demonstrated experience; - Meal allowance: €7.30; - Integration into a dynamic team with growth opportunities; - Ongoing support from Clan to ensure proximity, security, and success throughout your process; - A work environment that values both professional and personal development.