CRC Technician H/F - Braga

Description

Summary: This role involves managing incoming and outgoing calls for claims, aiming to satisfy insured individuals and insurance clients by providing clear, effective, and adapted responses. Highlights: 1. Manage claims calls, providing clear and effective responses 2. Focus on customer satisfaction for insured and insurance clients 3. Work within a human-sized team environment By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work\-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services \& Insurance CRC Technician H/F \- Braga **Assistant CRC (Customer Relationship Center) – H/F** **Location: Braga (Portugal)** **Contract: Fixed-term contract (CDD) of 1 year, renewable** **Working hours: Monday to Friday – 8:00 AM to 4:30 PM** **Compensation: €14,300 gross / 14 months** **Fluency in French is mandatory** **Your role** You handle incoming and outgoing calls related to claim management. Your mission is to contribute to the satisfaction of insured individuals and insurance clients by delivering clear, effective, and tailored responses. **Your responsibilities** * Handle **50 to 60 calls per day** (incoming and outgoing) * Attach documents to claim files * Depending on the nature of the request and our internal processes: * Respond or propose an appropriate solution * Log the call in management tools * Redirect to the appropriate contact person if necessary **Your profile** * Education: **High school diploma up to vocational qualification (Bac to Bac+2)** * Experience: **Minimum of one prior experience in a call center; telephone platform or customer service environment** * You enjoy teamwork in a human-scale environment **Required skills and qualities** * Interpersonal skills, service orientation, and active listening * Team spirit, positive attitude, and curiosity * Adaptability, stress management, and conflict resolution capability * Rigor and autonomy * Proficiency with telephony systems, CRM, and management software * Strong oral and written communication skills * Knowledge of insurance customer relationship processes (a plus) **Benefits:** * Hybrid work model, up to 3 days of remote work possible * Fixed working hours: 8:00 AM – 4:30 PM * Monday to Friday schedule * Meal vouchers * Monthly bonuses If you are seeking a new challenge, don’t hesitate to apply. Employment type: Full-time, Fixed-term contract (CDD) Contract duration: 12 months, renewable Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.