Clerk-Front Desk

Description

Job Summary: Processes guest check-in and check-out registrations, handles payments and calls, coordinates with housekeeping, and assists guests with information and requests. Key Highlights: 1. Cultivates and maintains positive working relationships with others. 2. You will be part of an incredible global team. 3. Opportunities for training, development, and recognition. **Additional Information** **Job Number**26051387 **Job Category**Rooms \& Guest Services Operations **Location**Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-in registrations by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments, including room charges and payments made in cash, by check, or by debit or credit card. Process all guest folio entries, including disputed charges or charges incurred from checking out outside regular hours. Answer, log, and process all guest calls, messages, requests, questions, or concerns. Coordinate with the Housekeeping Department to ensure rooms are in perfect condition upon guest arrival. Inform guests and visitors about parking procedures and dispatch bellhops or service staff as needed. Provide directions and information to guests regarding the hotel and local points of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy. Complete designated cashier reports and system closing reports. Accept personal checks and traveler’s checks from guests. Count cash drawer at the beginning and end of each shift. Balance and submit receipts according to Accounting specifications. Comply with all company security and safety policies and procedures, and report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill guest service needs; thank guests with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job-related duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while maintaining the comfort of the familiar worldwide. As a host at Marriott Hotels, you’ll help us uphold our promise of “A Wonderful Hotel Experience, Every Time,” delivering thoughtful, sincere service that anticipates guest needs—thus enhancing this living legacy. With a name synonymous with hospitality around the world, we proudly invite you to explore employment opportunities with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because when you’re happy, guests are happy too. JW Marriott associates are trusted, innovative, authentic, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy genuine camaraderie among a highly diverse group of colleagues. JW creates opportunities for training, development, recognition—and most importantly—a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest service begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.