Position Summary: Guest Service Experts create memorable and unique experiences, going beyond simple food and beverage delivery to ensure guest satisfaction and smooth hotel operations. Key Highlights: 1. Create memorable and unique experiences for guests. 2. Promote excellence in guest care and comfort. 3. Be part of a global team that values creativity and compassion. **Additional Information** **Job Number**26104578 **Job Category**Food and Beverage \& Culinary **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not limited to serving food at a table for guests to enjoy until they request the check. Beyond that, we aim to create an experience that is memorable and unique (separate from food and beverage). Our Guest Service Experts take initiative in delivering a full range of services designed to enhance the guest experience. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts ensure every transaction becomes part of the guest experience. Regardless of your specific role, several fundamentals are essential to success (creating a safe workplace, following company guidelines and procedures, maintaining quality standards, and ensuring professional appearance, personal presentation, and communication). Guest Service Experts are constantly on the move (standing, sitting, walking for extended periods, navigating sloped, uneven, and sometimes slippery surfaces), reviewing menus (reading and verifying information), and performing various tasks (moving, lifting, carrying, pushing, and placing items under 50 pounds without assistance; reaching overhead and bending down; and performing movements requiring knee bending, twisting, stretching, and stooping). It is critical that Guest Service Experts consistently perform these tasks—and other reasonable tasks assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:Less than 1 year of relevant work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With over 100 award-winning hotels worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that guests remember long after they have departed. We seek the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld daily with kindness and attention. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that culture drives success—The Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, the Credo, and the Service Values. Additionally, we promise to provide you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.
João Santos
Indeed · HR
João Santos
Indeed · HR
