Patient Manager - Amoreiras (m/f/d)

Description

Job Summary: Clínica Médis is seeking a Patient Manager to provide personalized follow-up, manage appointments and treatment plans, and resolve customer dissatisfaction. Key Highlights: 1. Personalized patient follow-up 2. Management of appointments and treatment plans 3. Focus on customer satisfaction Clínica Médis is a leading dental clinic network comprising 14 strategically located clinics in Lisbon, Setúbal, Porto, and Aveiro. With a team of over 160 highly qualified dentists, Clínica Médis offers all areas of dental medicine across all its units. Its commitment to quality is demonstrated by an impressive global NPS score of 90, reflecting patient satisfaction. With over 50\.000 clients who have already chosen its services, Clínica Médis remains a trusted choice for excellence in dental care. Do you want to join our team? If you possess excellent communication skills, strong customer satisfaction orientation, a positive attitude, and a success-driven mindset, please send\-us your application for the Patient Manager position. What We Expect From You \- Personalized follow-up of patients and potential patients; \- Management of first-visit appointments; \- Presentation of treatment plans; \- Follow-up of financing agreements; \- Management of any patient dissatisfaction. Profile We Are Seeking \- Experience in customer service; \- Experience in roles with a commercial component; \- Experience in dentistry; \- User-level computer skills; \- Knowledge of English. What We Offer \- A young team that values teamwork; \- Continuous internal training; \- Career progression opportunities; \- Employment contract; \- Transportation allowance; \- Work uniform and contribution toward footwear purchase; \- Médis Health Insurance, with option to include family members; \- Dental care discounts for the employee and immediate family members; \- Performance-based bonus for the team. Working Hours Rotating schedule from Monday to Friday between 8:00\-21:00 and Saturdays between 8:30\-18:30\. If you believe you match the profile we are seeking, please send\-us your updated CV to recrutamento.clinicamedis@medis.pt, with the subject line “Patient Manager”. Type of Position: Full-Time, Full\-time