Summary: This role involves serving as the primary contact for Italian-speaking clients, handling inquiries and troubleshooting issues in a dynamic, collaborative environment. Highlights: 1. Connect with an international team and handle client inquiries proactively 2. Troubleshoot user issues and provide efficient, customized solutions 3. Opportunities for career growth in QA, Training, or Management Position: Italian Customer Support Specialist Work Model: On\-site (Lisbon, Portugal) Start Date: Immediate availability preferred Shift Pattern: 24/7 rotating schedule (40 hours/week, 8\-hour daily shifts) **Position Summary** Eager to launch your professional journey in Portugal? We are hiring client\-focused candidates fluent in Italian to connect with our international team based in Lisbon. In this role, you will serve as the primary contact for Italian\-speaking clients, handling inquiries through phone, email, and live chat options. This role fits proactive analytical thinkers who enjoy a dynamic, collaborative environment. **Key Responsibilities** * **Customer Interaction:** Address incoming requests from Italian clients via phone, email, and chat using an empathetic and professional tone. * **Issue Resolution:** Troubleshoot user issues, pinpoint root causes, and provide customized, efficient solutions. * **System Documentation:** Maintain precise records of client interactions, ticket statuses, and resolution notes inside the CRM database. * **KPI Achievement:** Consistently hit targets for performance metrics like CSAT, First Contact Resolution, and handling speeds. * **Continuous Learning:** Participate in ongoing training sessions to keep up with product upgrades, company policies, and workflow changes. **Qualifications** * **Language Skills:** Fluent command (C1/C2 level) of written and spoken Italian; B2 level English minimum for training, tools, and internal communication. * **Availability:** Capability to work a 24/7 variable rotational schedule. * **Location:** Daily on\-site presence required at our primary Lisbon facility. * **Work Authorization:** EU/EEA citizenship, valid EU passport, or legal authorization to work in Portugal. * **Core Skills:** Excellent interpersonal communication, active listening, poise under pressure, and a proactive mindset. **Compensation Options** Select between two distinct salary models depending on your personal circumstances: * **Option A: Local Package (For Local Residents)** + **Base Pay:** €1,262\.33 gross monthly (distributed over 12 months). + **Housing:** Independent living arrangements. + **Best For:** Candidates already living in Lisbon or those who wish to arrange their own housing. * **Option B: Relocation Package (For Candidates Moving to Lisbon)** + **Base Pay:** €1,059\.00 gross monthly (distributed over 12 months). + **Housing Included:** Individual bedroom in a shared company\-managed flat, with all standard utilities (water, electricity, gas, internet) completely covered. + **Travel Perks:** Complete refund of your initial flight to Lisbon after probation, along with organized airport pickup upon arrival. **Perks \& Benefits** * **Growth Opportunities:** Accessible internal career routes into Quality Assurance, Corporate Training, or Management roles. * **Fully Paid Training:** Comprehensive initial instruction to build necessary job competencies. * **Inclusive Environment:** Vibrant, global atmosphere with company\-funded social gatherings, sports leagues, and team events. * **Health \& Wellness:** Private health coverage after 6 months of employment, plus dedicated mental health resources. * **Location Perks:** Enjoy living in sunny, historic Lisbon with its coastal surroundings and rich cultural lifestyle. **How to Apply** Send your resume in English or Italian. Qualified candidates will be contacted rapidly by our talent team for an initial phone screening.
João Santos
Indeed · HR
João Santos
Indeed · HR
