French-Speaking Customer Advisor

Description

Summary: As a brand ambassador, you are the primary point of contact for French-speaking users, analyzing their needs, providing assistance, and handling sensitive situations. Highlights: 1. Unlock your potential and experience a dynamic professional journey 2. Full onboarding support and guided learning from day one 3. Excellent interpersonal skills, active listening, empathy, and patience Are you aiming to settle in one of Europe’s most welcoming and sun-drenched cities while giving your career an international boost? Unlock your potential and experience a dynamic professional journey by joining our Lisbon-based teams! To support the growth of our partner clients, we are currently recruiting **French-Speaking Customer Advisors (M/F)**. Whether you are at the start of your career or seeking new challenges, your application is welcome: we offer full onboarding support and guided learning from your very first day. ### **Your Daily Responsibilities** As a brand ambassador, you are the primary point of contact for French-speaking users. Your tasks include: * **Responding to inquiries** from French-speaking customers via multiple channels (phone, email, and/or chat). * **Analyzing user needs** to propose tailored, clear, and swift solutions. * **Supporting customers** with pedagogical guidance to ensure optimal use of services and products. * **Handling sensitive situations** or complaints seriously, courteously, and effectively, in line with quality requirements. * **Recording interactions** and keeping customer files up to date in the Customer Relationship Management (CRM) software. ### **Candidate Profile** * **Language skills:** Fluent French, both spoken and written (C2 level or bilingual). *Note: English proficiency is not required.* * **Legal requirements:** Citizenship of an EU member state **OR** a valid Portuguese residence permit (*Título de Residência*) authorizing employment in Portugal. * **Work arrangement:** Fully on-site positions at our Lisbon offices. * **Professional experience:** Prior customer service experience is a plus, but motivated entry-level candidates are strongly encouraged to apply. * **Personal attributes:** Excellent interpersonal skills, active listening, empathy, patience, and the ability to thrive in a stimulating environment. ### **Compensation \& Optional Packages (12-Month Fixed-Term Contract)** To ensure a seamless relocation, two contract options are available: #### **1\. Accommodation-Free Package** * **Gross monthly salary:** €1,262.34 (paid over 12 months). #### **2\. Relocation Package** * **Gross monthly salary:** €1,059.34 (paid over 12 months). * **Accommodation included:** A private room in a shared apartment with other employees (utilities included: water, electricity, gas, and ultra-high-speed internet). * **Reimbursed round-trip flight:** Airfare to Portugal covered once the probation period is successfully completed. ### **Why Join Us in Lisbon?** * **Paid training:** A comprehensive onboarding program upon arrival to equip you with all essential skills. * **Work environment:** A multicultural, young, inclusive, and friendly atmosphere. * **Administrative support:** Personalized assistance to obtain local documents (NIF, NISS, registration, and bank account opening). * **Exceptional quality of life:** Over 300 sunny days per year, the ocean just minutes away, rich cultural heritage, and a vibrant local lifestyle. * **Career progression:** Genuine internal promotion opportunities (management, training, quality assurance).