Job Summary: Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable), guiding staff to ensure cleanliness and orderliness across hotel areas, and assisting in ensuring guest and employee satisfaction. Key Responsibilities: 1. Manage housekeeping operations to ensure efficient communication and maintenance requirements. 2. Participate in departmental cost management to achieve or exceed budgetary goals. 3. Ensure exceptional guest service and conduct human resources activities. **Additional Information** **Job Number**26080561 **Job Category**Housekeeping \& Laundry **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable). Guide and collaborate with staff to ensure cleanliness and orderliness in guest rooms, public spaces, and employee areas. Conduct inspections and assign personnel to implement corrective actions. Assist in ensuring guest and employee satisfaction while maintaining operational budgets. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 2 years of experience in Housekeeping or a related field. Or * Two-year degree from an accredited college/university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; no work experience required. **Core Job Activities** **Manage Housekeeping Operations** * Ensure timely and effective communication of room status to Front Office. * Collaborate effectively with Engineering to meet room maintenance requirements. * Oversee the hotel’s deep-cleaning schedule. * Obtain lists of rooms requiring immediate cleaning and rooms ready for check-out or departure to facilitate assignment planning. * Conduct inventory counts to ensure adequate supplies. * Supervise daily shift operations of Housekeeping and ensure compliance with all Housekeeping policies, standards, and procedures. * Assist in ordering housekeeping supplies, cleaning products, and uniforms. * Support and supervise an effective inspection program for all guest rooms and public spaces. * Communicate areas requiring attention to staff and follow up to ensure understanding. * Ensure all staff have appropriate supplies, equipment, and uniforms. **Manage Departmental Costs** * Participate in managing controllable departmental expenses to achieve or exceed budgetary goals. * Understand how departmental operations impact the hotel’s overall financial objectives and goals, and strive to achieve or exceed budgetary targets. * Review budgets, operating statements, and payroll reports as needed to support departmental financial management. **Ensure Exceptional Guest Service** * Respond to and resolve guest inquiries and complaints. * Strive to improve service performance. * Empower staff to deliver exceptional guest service. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. **Conduct Human Resources Activities** * Participate in staff incident investigations as needed. * Oversee staffing levels to ensure alignment with guest service expectations, operational needs, and financial goals. * Ensure staff understand expectations and contributing factors. * Ensure fair and consistent application of hotel policies, complete disciplinary procedures and documentation per Standards of Practice (SOP) and Local Standards of Practice (LSOP), and support peer review processes. * Observe staff service behaviors and provide feedback to individuals and/or managers. * Utilize all available on-the-job training tools to train new housekeepers and provide follow-up training as necessary. * Participate in the employee performance evaluation process and provide feedback as needed. * Assist with interviewing and hiring qualified team members as required. * Support departmental onboarding programs to ensure staff receive appropriate new-hire training to successfully perform job responsibilities. * Participate in progressive disciplinary procedures. *Marriott International is committed to being an equal opportunity employer, welcoming all applicants and providing equal employment opportunities. We strive to foster a work environment that values and celebrates the unique backgrounds of our employees. The intersection of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against any individual based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels is dedicated to mastering the art of hospitality, seizing every opportunity for innovation to deliver a familiar and comforting experience to guests worldwide. Join Marriott Hotels as an extraordinary host and uphold our service philosophy: “Always demonstrate outstanding hospitality.” Anticipate guest needs and extend sincere, attentive service to sustain and elevate our brand legacy. As a global leader in the hospitality industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. By joining Marriott Hotels, you become part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an exceptional international team, and **showcase** your authentic self. JW Marriott Hotels is a luxury brand within Marriott International, with over 100 hotels and resorts located in major cities and resort destinations worldwide. JW Marriott embraces a people-first culture, believing that employees are the foundation of our success — happy employees lead to satisfied guests. JW Marriott associates are confident, innovative, genuine, and perceptive, embodying the exceptional qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family and experience a workplace unlike any other, where camaraderie thrives in a diverse environment. JW Marriott offers opportunities for training, development, and recognition, enabling you to fully express your professional passion in a luxurious setting that emphasizes holistic well-being. Extraordinary guest service begins with caring for our people. This is JW Marriott’s extraordinary hospitality. By joining JW Marriott Hotels, you become part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an exceptional international team, and **showcase** your authentic self.
João Santos
Indeed · HR
João Santos
Indeed · HR
