Job Summary: A professional to guide teams and oversee services, support sales, manage after-sales operations, and interact with customers—ensuring customer satisfaction and achievement of objectives. Key Highlights: 1. Integration into a leading company with a Human First culture 2. Career plan and individual development 3. Dynamic and collaborative work environment #### **Store: Braga** #### **Your Day\-to\-Day Responsibilities** * Understand the Company’s, store’s, and my department’s objectives and results, in order to align team efforts and my own work toward achieving expected goals and outcomes; * Monitor and track services prescribed by Sales teams—including Home Card, Financing Card, Delivery, Installation, Maintenance Services, Remodeling, and Online Architect; * Support Sales in processing Personal Credit applications; * Handle administrative tasks related to After\-Sales Services—including supplier returns, spare parts requests, and claims; * Know our products and services, their features, and their contribution to the business, in order to provide customers with optimal service and advice. Proactively update my knowledge—and that of others—regarding all LM Services; * Inform customers about delivery timelines, service hours, payment methods, and possible promotions or offers; * Support the sales team by encouraging autonomy in selling complete solutions (product\+service\+payment) tailored to customers’ needs; * Collect customer feedback, manage incidents, propose solutions, and keep customers informed via phone/email regarding the status of requested services—following established procedures and personally resolving, by phone or email, customer inquiries concerning product availability, order status, pricing, and contracted services. #### **Who We’re Looking For** * Minimum academic qualification: 12th grade; * 1–2 years of relevant professional experience; * Interest in and experience within sales and logistics; * Strong interpersonal skills and ability to work effectively in teams; * Customer orientation and genuine interest in customer needs; * Excellent communication skills, strong business and results orientation; * Organizational and information analysis capabilities; * Initiative, critical thinking, and entrepreneurial mindset; * English language proficiency. #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well\-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
